What action should a Mail Clerk take if they encounter a damaged package?

When a Mail Clerk encounters a damaged package, it is crucial to report the situation and assess whether the package needs to be returned or rehandled. This action ensures that the issue is documented properly and helps determine the next steps for handling the damaged item. Reporting the damage allows for accountability and enables the handling of any potential claims from the sender or recipient.

Additionally, assessing whether the package can be rehandled or should be returned involves checking the contents and understanding any risks. This process is essential for maintaining a high standard of service and accountability in mail handling, ensuring that packages reach their intended recipients as safely and efficiently as possible. Addressing damaged packages appropriately not only aids in customer satisfaction but also reduces the likelihood of issues arising from unaccounted problems with mail delivery.