How do Mail Clerks assist in customer service?

Mail Clerks play a vital role in enhancing customer service, and one of their primary responsibilities is to provide information about rates and services. This aspect of their job is critical as customers often seek guidance on various mailing options, pricing, and the services available to meet their shipping needs. By effectively communicating this information, Mail Clerks can help customers make informed decisions, ensuring they select the most appropriate and cost-effective mailing solutions. This interaction not only assists customers in understanding their options but also fosters positive relationships and improves overall satisfaction with postal or mailing services.

Sorting mail quickly, delivering mail to customers, and keeping the mailroom organized are indeed important tasks, but they do not directly pertain to customer service in the same way that providing information and assistance does.